Return and Exchange Policy
The return and exchange right is guaranteed for all of our customers and applies to all the products listed in our store.
- All products offered on our store are eligible for exchange and return in accordance with the terms and conditions outlined on this page.
- Returns or exchanges are accepted only if the product is in its original condition, with its original packaging intact.
- Returns can be made within three (3) days, and exchanges within seven (7) days from the date of purchase.
- To request a return or exchange, please contact us via the "Contact Us" page, WhatsApp, or email.
- Kindly take a picture of the product and send it along with the city, address, and order number for an exchange if the product is defective, damaged, or does not meet the agreed-upon expectations.
- A full refund will be provided if the product received is completely different from the product description on our website.
- We are not responsible for any use of the product by the customer that was not mentioned on the product page of our website.
- A 30% fee or a minimum charge of 25 dirhams will be deducted if the customer decides to return the product without any defects or issues.